How to deposit Fiat?
Go to the "Deposit Money" tab or click "Deposit" next to your EUR balance in the "Trade" tab.
You will see the bank details to which you will need to initiate the transaction.
Currently, no third-party deposits are allowed. You can make a Fiat deposit only from your corporate bank account.
In case you need a proof of the deposit:
Go to the "Dashboard" tab and scroll down to see the "Ledger activities".
Choose the date of the deposit.
Export the record in CSV or PDF format.
Your bank might also be able to provide you with a bank statement for the transaction.
How to withdraw Fiat?
Go to the "Withdraw Money" tab or click "Withdraw" next to your EUR balance in the "Trade" tab.
You will see a list of all your Fiat withdrawals. On the upper right-hand side, click on the "Create Withdrawal" button.
Fill in the fields with your bank information.
Click on the "Create Withdrawal" button.
Fiat withdrawals from your merchant account are possible only to a corporate bank account in the name of your company.
On that page, you will be able to select only a bank account that was already added to your account. To add a new one:
Go to the "Account Settings" tab and click on "Bank Account Detail".
Click on the "Add a bank account" button in the upper right corner.
Input the necessary details.
Click on the "Create Bank Account" button.
NB. All added bank accounts are subject to a review. Only upon approval, the specific bank account can be used.
Once you create a withdrawal, it will be visible in the "Withdraw Money" tab, and you will have the option to cancel it.
An e-mail will be sent to you to confirm the withdrawal. Once confirmed, you will not be able to cancel the transaction anymore.
Can I withdraw in different Fiat currencies?
Currently, the only available option is to withdraw in EUR. If you want to withdraw in a different currency, please contact our support team.
Should you have any additional questions, feel free to contact us at [email protected].